REFUND AND RETURNS POLICY

At NOVOWARMLITE, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, our Refund and Returns Policy outlines the procedures for returns and refunds.

RETURNS

  1. Eligibility for Returns:
    • Items must be returned within 30 days of purchase.
    • Products must be unused, undamaged, and in their original packaging.
    • Proof of purchase (receipt or order confirmation) is required.
  2. Non-Returnable Items:
    • Gift cards, clearance items, and perishable goods are non-returnable.
  3. How to Return:
    • Contact us at [email protected] to initiate a return.
    • Ship items to: 38470 Palmer Rd, Westland, Michigan.

REFUNDS

  1. Eligibility: Refunds are issued only for eligible returns.
  2. Process:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, a refund will be processed to your original payment method within 5-7 business days.
  3. Partial Refunds: Items that show signs of use may qualify for partial refunds.

EXCHANGES

Exchanges are allowed for defective or damaged items. Contact us within 14 days of receipt.

SHIPPING COSTS

  • Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item delivered).

CONTACT US

For returns or refunds, reach us at:

  • Address: 38470 Palmer Rd, Westland, Michigan
  • Phone: (734) 595-6039
  • Email: [email protected]

LAST REVISED: November 22, 2024